Welcome's Terms of Service!

Hi! You are now reading the Terms of Service of Welkom. Here we specify the meaning of the agreement between you and Welkom when you use Welkom's site, services, and products. You should read this carefully before you use Welkom. We've tried to be fair, transparent and straightforward. If you have any questions, feel free to contact us.

1. Welcome's role

Welkom provides the platforms, tools, meeting formats, planning, materials, design and facilitation to make your meetings, events and programs a success and help you have impact. For further information, please consult our facilitators and account managers.

2. Accepting the Terms of Service

Please read these Terms of Service and our Privacy Policy carefully before using Welkom's services and products. By using or accessing the services and products, you agree to all the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, you shouldn't use the services or products of Welkom.

3. The agreement

By approving the quote/proposal provided by Welkom for a (virtual) event or program, a legally binding contract is formed between you and Welkom.

4. Renewal and end of agreement

Agreements for one-time meetings or events end automatically after the event has taken place and has been paid. You are allowed to terminate the agreement at any time you want. However, this may come at a cost, further specified in section 8.

Agreements for subscription services will automatically renew monthly, after the initial term, unless agreed otherwise in writing. If you want to cancel a monthly subscription that automatically renews, you are obligated to communicate this one month prior to the end of the subscription term.

5. Use of services

We expect you to not share your platform access with anybody outside your organisation, unless granted by Welkom.

You agree to only use our platform and software for their intended purposes and with acceptable use of resources, including agreed duration and frequency of use and use of bandwidth.

You may not use our services for illegal, improper, and/or inappropriate purposes. Welkom reserves the right, at its sole discretion, to determine if a service is being used for improper or inappropriate purposes. Improper, inappropriate or illegal use may result in civil or criminal liability, and Welkom in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the user to use our services, or any portion of the services, and may charge you any applicable rates and cancellation or termination fees. In addition, Welkom may investigate incidents that are contrary to this policy and provide requested information to third parties who have provided notice to Welkom stating that they have been harmed. Welkom may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this agreement.

6. Support

We intend to make our services so simple that, after some general guidance, and with some tips and tutorials, participants and hosts can figure out the platforms and tools themselves. If needed, we're of course ready to help and give support via email as best as possible.

We offer support for the preparation and production of meetings and events as an option. If you use our services on an ongoing basis, we'd be happy to set up a separate Service Level agreement. Please contact our account managers about these options.

7. Payment

The payment term of our invoices is 30 days after invoice date, unless agreed otherwise in writing. For customers from the Netherlands, the total sum is subject to value added tax of 21%.

8. Postponing or cancelling your event

If for any reason your event cannot take place, we encourage you to host it some other time! Postponing your event comes at no cost, except for specific costs that have already been made that cannot be recovered or re-used.

Do you want to cancel your event? That's also fine. Please send us a written cancellation. If you cancel your event within one month before the start of your event, we charge you 50% of the total sum or, if higher, the costs incurred in preparation for your event. If you cancel your event within two weeks before the start of your event, we charge you 75% of the total sum or, if higher, the costs incurred in preparation for your event. Of course, we hope the party can go on!

9. Unhappy about your experience?

Did your event not go as planned? Ouch! When we're clearly to blame, we offer you a 40% discount or a free do-over of your event some other time. Please consult our account managers.

10. Your privacy, confidentiality and information security

Your privacy is very important to us. Please read our Privacy Policy carefully.

Personal information or business information that you supply to Welkom through our website, platforms, email or other platforms, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any third party without your prior permission. We will only disclose your information where so required by law and only when subpoenaed by a Dutch court of law.

11. Intellectual property rights

All intellectual property rights in the Services belong to us or our licensors. You have no intellectual property rights in, or to, the Services other than the right to use it in accordance with these Terms. When we advise you in planning a meeting program or design materials, the intellectual property of those creative works will belong to Welkom. On paying for our services, we will grant you a perpetual and non-exclusive license to use, change and transfer these works.


12. Welcome's liability

Welkom is responsible for providing all relevant information and services to you in time. However, we are not liable for any events outside our control. Our liability is limited to the amount of the agreed price of our services.


13. Legal disputes

You and Welkom agree that we will resolve any claim or controversy at law that arises out of this agreement or the Services in accordance with this section or as you and Welkom otherwise agree in writing. Before resorting to litigation, we strongly encourage you to contact us directly to seek a resolution. This agreement shall be governed in all respects by the Dutch law. Only the court of law in Amsterdam, The Netherlands, has jurisdiction to hear disputes between the parties.


Welkom B.V.
27 May 2021

Real connection & collaboration

Real connection and new forms of collaboration are crucial in order to meet challenges. That is what we believe in. We do this with the right tools and a great hands-on team. Welcome!

Getting started with Welkom

Transform your event or meeting into an inspiring experience in the blink of an eye.